FREQUENTLY ASKED QUESTIONS
What are your safety protocols?
Safety is our top priority. Our policies are comprehensive. Click here for details as well as review our reservation confirmation email after class is booked.
What should I bring?
Most importantly, a positive attitude! After that we recommend a water bottle and comfortable, fitted exercise clothing. Bring a towel, you will sweat! Or buy one of our Cycle Town towels with our fancy logo on it for your spin bag.
Do I need special shoes?
No. Our bikes have both SPD clips (for clipping in) and baskets so you can wear spin shoes or regular sneakers. If you’ve ever considered getting spin shoes, it’s a treat. ‘Clipping in’ makes for a more effective ride by creating a more powerful pedal stroke than regular sneakers. We offer rental shoes and sell spin shoes at the studio.
Why do you ride in dim light?
The atmosphere you ride in is as important as the exercise itself. Lowering the lights creates a non-competitive, pressure-free cardio sanctuary that allows each rider to get in the zone and let the stress of the day float away. We have great lighting effects that add to the inspiration.
Do I need to make a reservation?
What are your cancellation, waitlist, and standby policies?
Cancellation policy: A reservation may be cancelled up to 9 hours prior to class. If you cancel within 9 hours, you will be charged a ride. For monthly unlimited riders, a late cancel or no show will result in a $10 fee. If you cancel more than 9 hours in advance your account will be credited back the ride for future use.
Waitlist policy: If a class is full use our waitlist, they do move! Please note, if you sign up for the waitlist you are signing up for the class. You will be notified via email at least 3 hours in advance if a bike opens up and automatically enrolled in the class. If you no longer want the spot you must cancel your reservation online or call/ email us so you are not charged for the ride. If a bike opens up less than 3 hours before class we will call the waitlist to see if you’d like the spot. Please make sure your phone number is in your account so we can call you. If you no longer want to be on the waitlist (and automatically added to the class), be sure to take yourself off.
Standby policy: If a class if full, a walk-in may wait as a standby rider. At the start of class we will let standby riders in to take any empty bikes. If you are running late, please call us and we will happily save your bike for you.
Do you sell water?
Yes, we sell bottled water at the reception desk.
Where do I put my stuff?
We have cubbies and coat hooks.
Do you have showers or a changing area?
No showers, no locker rooms. Across the hall from the studio are bathrooms that can also be used for changing. Just ask our desk team for the code.
What are the benefits of indoor cycling?
To name a few…
Excellent cardiovascular fitness
Excellent physical strength
Toned and lean muscles
You will torch calories
Low body impact
Stronger immune system
Weather proof (and good for your skin to be out of the elements)
Increased energy and general stamina
Resistance to fatigue
An endorphin party on a bike with a life coach. See ya in the saddle!